Privacy Policy

# Privacy Policy
Last Updated: December 2, 2025

The protection of your privacy is extremely important to us at Evercall Inc. ("Evercall", "we", "us", "our"). We process personal data only in accordance with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and other U.S. state privacy laws.This Privacy Policy covers the website evercall.us and our AI receptionist service.**Responsible Party**  
Evercall Inc.  
8 The Green, STE B  
Dover, DE 19901  
United States  
Email for privacy requests: info@evercall.us  
Phone for privacy requests: +1 (920) 378-7299In the following sections we explain for each processing activity:
• the purpose  
• the categories of personal data  
• the legal basis  
• involved third-party processors  
• data transfers  
• retention periods and your rights  

### Website visit & opt-in form
Purpose: Provide website access, process opt-in form submissions for demo requests or inquiries.  
Collected data: Name, email address, phone number, any message you write, technical data (IP address, browser type, device information).  
Legal basis: Legitimate interest (operation of website and responding to inquiries).  
Processors: Webflow (hosting, USA), Calconic (calculator, client-side only).  
Retention: Form data 12 months; server logs 90 days.  
Transfers: All data stays in the United States.

### Demo / test call
Purpose: Let you test our AI receptionist; improve service quality.  
Collected data: Name, phone number, business details, call transcript, recording (if enabled for quality).  
Legal basis: Consent (given when you request the demo call) and legitimate interest (service improvement).  
Processors: Vapi (voice AI, USA), Twilio (telephony, USA), Make.com (automation, USA), Cal.com (scheduling, USA).  
Retention: Recordings and transcripts deleted 30 days after the demo unless you become a customer (then kept for service duration + 30 days).  
Transfers: All data processed in the United States. You can avoid recording by not requesting a demo.

### Use of the Evercall service (live customers)
Purpose: Answer your business phone 24/7, book/reschedule/cancel appointments in your calendar (Google Calendar or any calendar you prefer), send optional SMS/email confirmations (only with consent during the call), improve the bot.  
Collected data: Caller name, phone number, appointment details, voicemail messages, call transcripts, recordings (for quality improvement), business information you provide for bot training.  
Legal basis: Performance of contract (providing the service) and legitimate interest (service improvement).  
Processors: Vapi (voice AI), Make.com (automation), Twilio (optional SMS), Cal.com (calendar bridge), Google Calendar or other calendar providers you choose.  
Retention: Call data deleted 30 days after subscription ends; billing data 7 years (tax requirements).  
Transfers: All data processed in the United States. SMS/email confirmations only sent with explicit consent during the call.

### Payment processing
Purpose: Process monthly retainer payments.  
Collected data: Billing name, email, payment method (we never store full card details).  
Legal basis: Performance of contract.  
Processor: Stripe (USA).  
Retention: 7 years for tax purposes.

### International data transfers
We focus on U.S. customers. All data is processed and stored in the United States. We use processors certified under the EU-US Data Privacy Framework where applicable.

### Children's privacy
Our service is not directed to children under 18. We do not knowingly collect data from minors.

### Data security
We use encryption (TLS), access controls, regular security audits, and pseudonymization where possible to protect your data.

### Your rights (CCPA and other U.S. laws)
- Right to know what data we collect  
- Right to access and receive a copy  
- Right to correct inaccurate data  
- Right to delete your data  
- Right to opt-out of sale/sharing (we do not sell or share for advertising)  
Exercise rights free of charge via info@evercall.us or +1 (920) 378-7299. We respond within 45 days.

### Changes to this policy
We will notify you by email and on the website. Continued use means acceptance.

### Contact
Evercall Inc.  
8 The Green, STE B  
Dover, DE 19901  
United States  
info@evercall.us | +1 (920) 378-7299